EcoPinion No. 13: The Chimera of Customer Satisfaction in the Utility Sector

Findings from this consumer survey validate the need for a more nuanced view of customer satisfaction in the utility sector.
Nov 17 2011

EcoPinion No. 13 examines the customer metrics used in the energy utility sector, including customer satisfaction scores and alternative customer metrics. EcoAlign conducted the survey in conjunction with the Customer Care Research Consortium (CCRC), a project of DEFG LLC and Navigant Consulting.

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